STANDARDS
QUALITY POLICY Residents come first, all else is subordinate.
Porthgwara Nursing Home is, after alt, the resident’s “home”.
The quality of our care is ensured through our quality and procedure manuals.
These having been compiled jointly by the Registered Manager, Matron, Deputy Matron / Head of Care, Catering Manager and the Housekeeper thus encompassing each department.
Feedback of information from each of these departmental heads, via Registered
Manager/Owners will enable us to control the quality system with periodic and
systematic reviews. TERMS AND CONDITIONS OF RESIDENCE AND
TERMINATION COMPLAINTS INSPECTION REPORTS
The Quality Policy System of Porthgwara Nursing Home is required to be implemented
throughout to provide Nursing Care of the highest quality to those persons entrusted
to our care. Our aim is to meet the requirements of ISO 9001:2008 by continually
monitoring and updating our nursing, catering, domestic and management policies.
It is, however, vital that this is conducted in a manner that will not jeopardise
the whole concept of Porthgwara.
To comply with and maintain the requirements of the above International Standard
all staff must strictly adhere to our procedures. We are proud of our quality
management system which achieved certification in February 1997 to the International
Standard — ISO 9001:2000. Our Quality System ensures the continuance of
our high standard of care, increase our competitiveness, broaden our good name
and motto — Porthgwara is more a way of life!
The preceding information forms part of our residents agreement. The agreement
commences on the date the resident is admitted to the Home and shall continue
initially for 28 days as a trial. This will enable the Registered Manager to
assess the needs of the residents placement within the Home and for the resident
to ensure that he/she will be happy with the Home. Within this period either
party may terminate the Agreement on 14 days notice. After the expiry of the
trial period, the Agreement may be terminated by the resident on a notice of
one month. Similarly, if Porthgwara Nursing Home request the resident to leave
for any reason other than ill health, such that the resident may be assessed
as requiring care outside of our Registration with the Health Authority, then
the Home will give the patient and/or the relative one month's notice.
Porthgwara Nursing Home aims to provide a happy, secure and caring environment
for its patients. If the patient or relative is in anyway unhappy with any aspect
of or our service or has any comments or suggestions we shall be very happy
to discuss these matters. However, if the problem cannot be satisfactorily resolved
through discussion the patient and/or relative should contact the Commission
for Social Care Inspection Office for Cornwall on 01726-624550
The latest inspection reports can be viewed here.
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MEMBER OF REGISTERED NURSING HOME ASSOCIATION |
Porthgwara Nursing Home, Coverack, Helston, Cornwall, TR12 6TG |
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